Return and Exchange Policy
Once a product is sold at our store, we do not offer refunds. RICHSIS will make every effort to ensure the quality of the products.
If, unfortunately, you discover any errors, loss, damage, or missing parts in the product upon receipt, please take photos as evidence and contact us within 7 days from the date of receipt. We will arrange product replacement or issue a refund based on the situation.
For exchanges, please keep all packaging, including the original box, product labels, hangtags, proof of purchase, manufacturer's warranty, instructions, gifts, and all accessories. Make sure all packaging is returned in good and undamaged condition. The labels or hangtags on the product must remain intact and cannot be exchanged if they are damaged or bent.
*Note: In the case of missing items, please take photos of the packaging for further follow-up.
Returned items must be unused and free from any damage or defects caused by human factors. Please keep the original packaging (including the outer cardboard box) intact, as returns without complete packaging will not be accepted.
The following situations are not eligible for returns:
- Failure to contact the company via email/WhatsApp within 7 days of the product's arrival for return.
- Products that have been opened or damaged due to human factors, such as stains, malfunctions, breakage, wear and tear, scratches, or dirt.
- Returns with damaged or incomplete packaging, or missing invoices or accessories.
- Malicious or excessive returns.
If the ordered product is out of stock, we will issue a refund to you.
For any inquiries regarding the return and exchange policy, please contact us via WhatsApp at +852 65134193 or email us at info@richsis.com
In case of any disputes, RICHSIS reserves the right to make the final decision.
Once a product is sold at our store, we do not offer refunds. RICHSIS will make every effort to ensure the quality of the products.
If, unfortunately, you discover any errors, loss, damage, or missing parts in the product upon receipt, please take photos as evidence and contact us within 7 days from the date of receipt. We will arrange product replacement or issue a refund based on the situation.
For exchanges, please keep all packaging, including the original box, product labels, hangtags, proof of purchase, manufacturer's warranty, instructions, gifts, and all accessories. Make sure all packaging is returned in good and undamaged condition. The labels or hangtags on the product must remain intact and cannot be exchanged if they are damaged or bent.
Returned items must be unused and free from any damage or defects caused by human factors. Please keep the original packaging (including the outer cardboard box) intact, as returns without complete packaging will not be accepted.
The following situations are not eligible for returns:
If the ordered product is out of stock, we will issue a refund to you.
For any inquiries regarding the return and exchange policy, please contact us via WhatsApp at +852 65134193 or email us at info@richsis.com
In case of any disputes, RICHSIS reserves the right to make the final decision.
